Returns & Exchanges

May I return my products?

We want you to be satisfied and happy, but we cannot accept a return just because you decided you didn't like the scent or the shape or something like that. We will accept returns for products damaged in transit to you, and you will need to return the product (at your postage cost), or take a very clear photograph of the damage - one that would even satisfy Judge Judy. We will replace the same product, or one of equal value at no cost to you. Or, we will return your money if you wish. That constitutes our 100% Money Back Guarantee. Contact us at sales@planetyum.com.au for any returns or enquiries regarding them or anything else.