How to Shop Online

how to order FAQ 


Welcome to Planet Yum Fine Fragrances online.  Shopping is easy, secure & convenient.  Simply select the products you wish to purchase and follow the instructions below. You can choose to create a quick account with us, or checkout as a guest.  

Finding an item and adding to your shopping cart
• Find the product(s) you desire, either by browsing through our categories, or using on-site search.  
• Once you've found the product you love, simply click "add to cart", and the product will be placed in your 'shopping cart'. You can click on the product and a new page will open with further information about the product.  You can also click 'add to cart' on that new page.
• You will be able to increase or decrease the quantity when you click 'add to cart', or update or delete quantities & products by clicking on 'shopping cart' at the top of the screen.   

The Shopping Cart
When you've finished shopping, click the pink shopping cart icon found at the top of the page next to the 'search' field. The shopping cart is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To complete your secure online purchase, you can either click the green 'view cart' button or the green checkout button next to it.  By clicking 'view cart' first, you will be able to get an estimate of delivery charges also. If you do not wish to complete your order at this stage, but would like to continue shopping, simply click the black 'continue shopping' button.  If you choose to complete your purchase later or another day, your items will be saved in a cart for you when you get back. It's so easy.

 

Checkout Process
The next page will ask you to sign in, or register (if you have not already done so), or checkout as a guest. The following screens allow you to provide billing, delivery address & payment details.  Creating an account is free, allowing you to modify delivery addresses and other important details for future purchases. If you have already saved these in your Account Profile you won't have to fill them out again. As you progress through the secure online checkout process, you'll be able to modify & change any of the details you enter by clicking the 'Modify>>' link to the right of the details.

 

Payment Methods & Security

You will be able to pay for your purchase with one of three payment options:  Bank Transfer (direct deposit of funds into Planet Yum's account. We will send the details within 24 hours of you completing your order online), Paypal Express checkout (which will take you to your Paypal login page), or Credit Card (We accept Mastercard, & Visa only).  Please rest assured, your credit card details are not visible to us or stored on the system.  All credit card transactions are handled with highest level security through the most reputable online merchant - EWay (through the NAB Bank in Australia).  EWay & NAB provide a secure sockets layer (SSL) server system with the highest encryption technology.  You can read more about transaction 'Security Online' below.  GST is already included in all prices, and will be noted in the checkout.


Confirming Your Order

Once you've confirmed your order you will see a confirmation message saying your order has been completed successfully. You can now leave the page or site if you wish, or continue browsing.  You will receive an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please call our Customer Services on 02) 4422 9523 during business hours, or email us at sales@planetyum.com.au anytime.

 

Cancellation of Orders

Once your payment has been processed you will not be able to cancel your order, or receive a refund even if goods are returned to us.  Also see our Returns & Refunds policies.  Direct deposit bank transfers not received within 14 days will be cancelled by the system.

 

 

 

To begin your shopping experience, please click here.

 

 

 

Online Security


At PLANET YUM™ Online, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.

When you place an order at planetyum.com.au, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:

Internet Explorer 6.0 and higher
Mozilla Firefox 2.0.4 and higher
Safari 2.0.4 and higher

 

Item Availability


If items are temporarily out of stock you will still be able to order the item.  As we hand make all of our products, we are generally able to make up stock quickly, unless there are delays with ingredient suppliers.  We will advise you by email or phone if there will be any delays with your order.

 

 

 

Gift Wrap Service


If you would like your order gift wrapped in our iconic style, please let us know at the checkout.  If this order is a gift for a friend or relative, please write a message to them in the comments field at the checkout, and we will place this on a card with the order.  Gift wrapping is not applicable to wholesale orders.