How to Shop Online
Welcome to Planet Yum Fine Fragrances online. Shopping is easy, secure & convenient. Simply select the products you wish to purchase and follow the instructions below. You can choose to create a quick account with us, or checkout as a guest.
Finding an item and adding to your shopping cart
• Find the product(s) you desire, either by browsing through our categories, or using on-site search.
• Once you've found the product you love, simply click "add to cart", and the product will be placed in your 'shopping cart'. You can click on the product and a new page will open with further information about the product. You can also click 'add to cart' on that new page.
• You will be able to increase or decrease the quantity when you click 'add to cart', or update or delete quantities & products by clicking on 'shopping cart' at the top of the screen.
The Shopping Cart
When you've finished shopping, click the pink shopping cart icon found at the top of the page next to the 'search' field. The shopping cart is where you check if the products in your bag are correct, and have the option to change the quantities you're ordering. To complete your secure online purchase, you can either click the green 'view cart' button or the green checkout button next to it. By clicking 'view cart' first, you will be able to get an estimate of delivery charges also. If you do not wish to complete your order at this stage, but would like to continue shopping, simply click the black 'continue shopping' button. If you choose to complete your purchase later or another day, your items will be saved in a cart for you when you get back. It's so easy.
The next page will ask you to sign in, or register (if you have not already done so), or checkout as a guest. The following screens allow you to provide billing, delivery address & payment details. Creating an account is free, allowing you to modify delivery addresses and other important details for future purchases. If you have already saved these in your Account Profile you won't have to fill them out again. As you progress through the secure online checkout process, you'll be able to modify & change any of the details you enter by clicking the 'Modify>>' link to the right of the details.
Payment Methods & Security
You will be able to pay for your purchase with one of three payment options: Bank Transfer (direct deposit of funds into Planet Yum's account. We will send the details within 24 hours of you completing your order online), Paypal Express checkout (which will take you to your Paypal login page), or Credit Card (We accept Mastercard, & Visa only). Please rest assured, your credit card details are not visible to us or stored on the system. All credit card transactions are handled with highest level security through the most reputable online merchant - EWay (through the NAB Bank in Australia). EWay & NAB provide a secure sockets layer (SSL) server system with the highest encryption technology. You can read more about transaction 'Security Online' below. GST is already included in all prices, and will be noted in the checkout.
Confirming Your Order
Once you've confirmed your order you will see a confirmation message saying your order has been completed successfully. You can now leave the page or site if you wish, or continue browsing. You will receive an order confirmation email. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please call our Customer Services on 02) 4422 9523 during business hours, or email us at email@example.com anytime.
Cancellation of Orders
Once your payment has been processed you will not be able to cancel your order, or receive a refund even if goods are returned to us. Also see our Returns & Refunds policies. Direct deposit bank transfers not received within 14 days will be cancelled by the system.
To begin your shopping experience, please click here.
At PLANET YUM™ Online, we understand how important security is to you and we are committed to making your internet shopping a positive experience. We assure you that any transactions that you make and any personal information you give us is secure.
When you place an order at planetyum.com.au, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software include the following:
• Internet Explorer 6.0 and higher
• Mozilla Firefox 2.0.4 and higher
• Safari 2.0.4 and higher
If items are temporarily out of stock you will still be able to order the item. As we hand make all of our products, we are generally able to make up stock quickly, unless there are delays with ingredient suppliers. We will advise you by email or phone if there will be any delays with your order.
Gift Wrap Service
If you would like your order gift wrapped in our iconic style, please let us know at the checkout. If this order is a gift for a friend or relative, please write a message to them in the comments field at the checkout, and we will place this on a card with the order. Gift wrapping is not applicable to wholesale orders.
Dear Robin Imms & Andrew Dyer at PLANET YUM FINE FRAGRANCES, Just thought I would provide confirmation that order number 1366 was received on Monday 07/09/2015 in excellent condition. Thank you.I would also like to compliment you both on the creation of such amazingproducts.Each one is presented beautifully, with the most amazing aroma and attention to detail.Each individual product has exceeded all expectations.Absolutely amazing quality!!!I look forward to doing business with Planet Yum Fine Fragrances again and aim to place another order within the next week or two :-)
Wishing you both all the best
"Hi! A few months ago my partner was at the Sunday markets down the South Coast & purchased me Goat's Milk Soap & two of your large Triple Scented Candles. I was immediately hooked on your products, particularly the triple scented candles. When I'm home, candles are always burning, except in really hot weather, so I signed up on your website & purchased a lot of goat's milk soaps and triple scented candles. Last night my partner told me he put in an online order for more candles, total of 8 large. I have saved the boxes because they're immaculate. I can't even bring myself to recycle bin them - the boxes are so good. Keep up the great work and hopefully, the quality will never be compromised". Cindy Timms Blacktown NSW
I bought your Cashmere perfume because I tried some of my friend's and it is beautiful. For 20 years the only perfume I could wear was Vanderbild, and now I'm glad I tried your Cashmere, it is so unique and stays with me all day, Margaret Hammond, Rushcutters Bay.
To say I'm obsessed with your coconut oil hand & body scrubs is an understatement. My skin has never felt so soft before, or smelled so delicious. Thank you. Sara Fergusson, Rose Bay NSW
- PLANET YUM FINE FRAGRANCES
- 10 Narrien Place,
- North Nowra NSW 2541 Australia
- Phone: 02 4422 9523 HOURS Monday, Wednesday, Thursday Friday 9:00Am to 5:00PM.
- Email: firstname.lastname@example.org